Tickets
Tickets

FAQ

Our team is always striving to provide the best support to help you with any questions related to conference attendance and to make information more transparent and instantly accessible, we've started gathering most frequently asked questions on the page below.

If you can't find an answer to your question below – contact us via [email protected].

Program

  • What is the timing of the conference?

    The conference will be held on November 18 from 4pm CET (10 am EST) until around 9pm CET.

Organisational info

  • Where can I find all logistics and organisational information on how to connect, what the exact schedule is, etc?

    You will get an email with all the information you’ll need at the conference about 2-3 days before the event & we'll duplicate the message on the day of the conference before the stream.

    If you didn't receive the email, please check your spam folder.

    And if you still haven't found the email, please contact us via [email protected].

Actions with tickets

  • If I can’t attend the conference, can I give the ticket to my friend/colleague?

    Yes, you can. Simply re-assign your ticket in your confirmation email you’ve received after registration. Pay attention that only a ticket buyer can re-assign tickets.

  • I’d like to buy a ticket. Can you issue an invoice for my order?

    Yes, it is possible to pay via invoice. Please, send your company details to [email protected] and we will issue it for you:

    • company name
    • company address
    • VAT number
    • number and type of tickets

Workshops

  • How can I participate in workshops?

    Free Workshops are the complementary part of Full Tickets. They will be run remotely via Zoom. All Full Ticket holders will get an email with the link to register to these workshops a month before the conference.

    The recordings of most workshops will be shared with full ticket holders after the conference.

    Pro Workshops should be purchased separately. The info and link to tickets will be added to the website as soon as the workshops program is finalised.

  • Where can I find all the prerequisites I need for workshop?

    2-3 days before the workshop you’ll get an email with all the instructions: how to connect to the remote workshop, what to install in advance, etc.

Recordings

  • Will I receive the workshop recordings and when?

    The recordings will be sent to your email you've registered with a few days after the workshop.

    Please note the recordings are available for those who have tickets with full access to all the conference activities, as well as multipass holders.

  • Will I get access to talk recordings and when?

    If you are a Multipass or Full ticket holder you'll get access to talk recordings immediately after the conference.

    If you are a watch-only ticket holder you'll get access to talk recordings in around a month after the conference.